Responsible Gaming

Gamble for entertainment

Responsible gaming means staying in control of how you gamble, how much you spend and how much time you spend playing. Before you start, consider whether gambling fits comfortably within your budget and your other responsibilities. Money used for gambling should always be money you can afford to lose without affecting rent, bills, food, savings or other essential expenses.

Casino games are based on chance. There is no guaranteed strategy, betting pattern or system that can ensure a win. Previous results do not determine future results, and a losing session does not create an obligation to continue playing. Treat every bet as entertainment spending rather than an investment or a source of income.

Drake Casino supports a balanced approach to gambling. Taking regular breaks, setting boundaries in advance and being honest about your behaviour can help you keep gambling within safe limits. If gambling is causing stress, conflict or financial pressure, stopping and seeking support is the responsible choice.

Before you play

• Decide how much money you can afford to spend and do not exceed that amount.
• Set a time limit before opening a game or placing a bet.
• Avoid gambling when you are upset, tired, under the influence of alcohol or trying to solve a personal problem.
• Do not borrow money, use essential funds or sell belongings to fund gambling.
• Remember that wins are not guaranteed and losses cannot be recovered by chasing further bets.
• Make sure you meet the applicable minimum legal age and other requirements before using an online gambling service.
• Keep gambling separate from household finances and important daily responsibilities.

Tools to help you stay in control

Planning limits before you play is usually easier than trying to control spending during an exciting or difficult session. Depending on the features available on your account and the applicable requirements, responsible gaming tools may allow you to manage deposits, spending, session time or access to the service.

Deposit and spending limits

A deposit limit can help you control the amount added to your account over a selected period. Choose an amount that is affordable and consistent with your budget. A limit should be treated as a firm boundary, not a target to reach. If you have difficulty choosing a suitable amount, consider reviewing your income, essential expenses and other financial commitments first.

Time limits and breaks

Playing for longer than planned can make it harder to make clear decisions. Use reminders, session breaks or other time-management features where available. Step away from the screen, do something unrelated to gambling and return only if you still feel comfortable and within your original plan. A break can also be an opportunity to review your account activity and confirm that your behaviour matches your intentions.

Reality checks and account reviews

Activity statements, reminders and reality checks can help you keep track of deposits, bets, wins, losses and time spent playing. Reviewing this information regularly may highlight patterns that are easy to miss during a single session. If the figures are higher than expected, stop gambling and reassess your limits rather than attempting to win back money.

Self-exclusion and account restrictions

If you want to stop gambling, you may request account closure, a temporary break or self-exclusion through the available account or support process. Self-exclusion is intended to prevent access for the selected period and should be taken seriously. Do not create another account or try to bypass a restriction. If you believe you need a longer-term break, consider discussing your options with an independent gambling support service.

Some restrictions may take effect according to the relevant process, verification requirements and applicable rules. If you ask for a restriction, avoid depositing or playing while the request is being reviewed. Account limits and restrictions may not remove access to other gambling services, so consider using broader self-exclusion options and support resources where appropriate.

Recognising when gambling may be a problem

Problem gambling can affect anyone, regardless of age, income, background or previous experience. It may develop gradually, and a person may not recognise the change until gambling begins to affect money, relationships, work, study, sleep or emotional wellbeing. Concern does not require a particular level of loss. If gambling no longer feels voluntary or enjoyable, it is worth taking action.

Consider whether any of the following signs apply to you or someone close to you:

• Spending more time or money gambling than you intended.
• Increasing bet amounts to achieve the same excitement or to try to recover losses.
• Chasing losses by continuing to gamble after a losing session.
• Feeling restless, irritable or anxious when trying to cut down or stop.
• Hiding gambling activity, deposits, withdrawals or losses from family and friends.
• Borrowing money, using credit or missing bills because of gambling.
• Thinking about gambling during work, study, family time or other important activities.
• Missing appointments, neglecting responsibilities or experiencing relationship conflict.
• Gambling to escape stress, sadness, loneliness or other difficult emotions.
• Trying to stop several times without being able to maintain the change.

One or more of these signs is a reason to pause, not a reason to feel ashamed. Stop gambling, apply an account restriction and speak with someone you trust. An independent gambling support service can help you understand your options, make a plan and address financial or emotional concerns. Support is also available for family members and friends affected by another person's gambling.

If you are trying to recover losses

Chasing losses often increases financial and emotional pressure. There is no reliable way to win back money through further gambling, and additional play may lead to larger losses. Close the game, do not deposit more funds and avoid making decisions while distressed. Review your finances, speak to a trusted person and seek professional guidance from an independent service.

If you feel unsafe or overwhelmed

Gambling-related stress can feel overwhelming. If you are in immediate danger or believe you may harm yourself or another person, contact emergency services in your area or seek urgent help from a qualified health professional. You do not need to manage a crisis alone.

Our approach to player protection

Drake Casino aims to provide information and tools that support informed gambling decisions. We may monitor account activity for indicators of risky behaviour and may contact a player when activity appears inconsistent with responsible gambling. Any review, interaction or restriction is handled in line with applicable requirements, account information and the relevant service processes.

Player protection works best when information is accurate and concerns are raised early. Keep your account details current and respond honestly if the service asks questions about your gambling activity, affordability or use of responsible gaming tools. We may ask for information or take steps to protect an account where there are concerns about safety, eligibility, identity or compliance.

Protecting young people and vulnerable people

Gambling is not suitable for children or anyone below the applicable legal age. Do not allow another person to use your account, and keep passwords, payment methods and devices secure. Use device controls, parental controls and safe access settings to reduce the possibility of a young person reaching gambling content. If you believe someone may be using your account or personal details, stop activity and raise the issue through the available support channel.

Getting help

Independent gambling support services are available to people in Australia through relevant national, state and territory organisations. These services may offer confidential information, counselling, financial guidance and support for affected family members. Your local health service or a qualified mental health professional can also help with anxiety, depression, stress and other concerns that may be connected with gambling.

For account questions, limits, breaks or self-exclusion, use the support options available on the Drake Casino website or in your account. For independent advice, choose a gambling support organisation or health professional that is separate from the gambling service. Asking for help early can make it easier to regain control.

A simple personal checklist

1. Set a budget using only money available after essential expenses.
2. Choose a playing time and stop when that time ends.
3. Never chase losses or gamble to solve financial problems.
4. Take regular breaks and review your activity.
5. Use deposit limits, time-outs or self-exclusion if gambling feels difficult to control.
6. Tell a trusted person if you are worried about your gambling.
7. Seek independent professional support whenever you need it.

Responsible gaming is an ongoing choice. You can change your limits, take a break or ask for help at any time. If gambling is no longer enjoyable, stopping is always a valid and responsible decision.