Privacy Policy | Drake Casino

Information we may collect

The information handled by an online casino can vary depending on how you use the website and the services available to you. Drake Casino may collect information that you provide directly, information created through your account activity and technical information collected when you browse the site. We seek to collect information that is reasonably needed to operate the service, meet applicable requirements and provide support.

Account and contact details

When you register or update an account, we may handle details such as your name, date of birth, residential information, username, password, telephone details and email address. We may also keep information you provide when contacting customer support, making a request, reporting a problem or communicating about your account. This information helps us identify your account, communicate with you and provide the services you request.

Verification information

To help confirm identity, eligibility and account ownership, we may request verification documents or other supporting information. This may include information from identity documents, proof of address, information about the source or use of funds, and details needed for security or compliance checks. Verification information is handled for legitimate operational, safety and legal purposes.

Payment and transaction records

We may record information about deposits, withdrawals, wagers, account balances, bonuses or other account transactions. Payment providers may process payment details on their own systems. Drake Casino may receive or retain transaction references, payment method information, amounts, dates and status details without necessarily receiving complete payment credentials. These records help us process transactions, investigate disputes, detect unusual activity and keep accurate account records.

Device, usage and cookie data

When you use the website, we may collect technical details such as your IP address, browser type, operating system, device information, language preferences, approximate location, pages viewed, session information and interactions with the site. We may also use cookies and similar technologies to remember preferences, keep the site functioning, understand usage and support security. Some information may be collected automatically through your browser or device.

How we use personal information

Personal information may be used for the purposes described below. The information used will depend on the service involved, the choices you make and the circumstances in which it was collected.

To create, maintain and administer your account, including helping you sign in and keeping account information up to date.
To provide gambling services, process account activity and display relevant account information.
To verify your identity, confirm account ownership, protect against impersonation and carry out anti-fraud, anti-money-laundering and other security checks.
To process deposits, withdrawals and other transactions, and to investigate failed, disputed or unusual transactions.
To communicate with you about your account, service updates, security matters, support requests and changes that affect your use of the website.
To respond to questions, complaints, technical issues and other requests made to customer support.
To understand how the website is used, test features, improve performance and make the user experience more reliable.
To identify, prevent and investigate fraud, cheating, misuse, unauthorised access and other activity that may harm players, the website or payment services.
To send marketing communications where permitted and where you have provided the required choice or consent. Marketing messages will include a way to stop receiving further promotional communications.
To meet legal, regulatory, tax, accounting, reporting and record-keeping obligations that apply to online gambling services.
To establish, exercise or defend legal rights, manage complaints and protect the safety and interests of players and others.

Where a third party processes information for a service, that party may be given only the information reasonably needed for its role. Examples may include payment providers, identity verification providers, fraud prevention services, technology providers, hosting providers, customer support tools and communications platforms. These providers may be required to protect information and use it only for agreed purposes.

Cookies, sharing and retention

Cookies and similar technologies

Cookies are small files or similar technologies placed on your browser or device. Some are necessary for account login, security, navigation and core website functions. Other cookies may help remember preferences, measure performance, understand traffic or support marketing activities. Cookie availability and settings can vary between browsers and devices.

You can manage or restrict cookies through your browser settings. You may be able to delete existing cookies, block some or all new cookies, or receive a notification before a cookie is stored. If you block cookies that are needed for core functions, some account or website features may not work correctly. Changing browser settings may not remove information already collected for other lawful purposes.

When information may be shared

Information may be shared where needed to run the website, provide requested services, process payments, perform verification, prevent fraud, provide technical support or meet legal obligations. It may also be shared where necessary to protect rights, safety, property or the integrity of the service. We do not suggest that every provider will receive every type of information. Access is generally limited according to the provider’s role and the purpose for which the information is needed.

Information may be processed using service providers or systems located in Australia or other countries. Where information is handled across borders, reasonable steps should be taken to support its protection and to limit its use to appropriate business, service, security or legal purposes.

How long information is kept

We keep information for as long as it is reasonably needed for the purposes described in this policy, including account administration, customer support, security, dispute handling and business records. Some records must be kept for a period required by law even after an account is closed. When information is no longer needed, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.

Your privacy choices and data rights

You can contact us about the personal information associated with your account. To exercise a privacy right or ask a question about how your information is handled, email support@drakecasino.click. Please use the subject or message to explain your request clearly. We may need to confirm your identity or ask for further information before acting, particularly where the request involves account security or information belonging to another person.

Access to your information

You may ask for access to personal information we hold about you. We will review the request and provide information where appropriate, subject to applicable requirements and reasonable security checks. In some circumstances, access may be limited or information may be withheld where providing it could affect another person’s privacy, compromise security, reveal confidential material or conflict with a legal obligation.

Correction of inaccurate information

If information is inaccurate, incomplete or out of date, you may ask us to correct it. You can also update certain account details through available account settings. Where information is connected to identity or payment verification, supporting documents or additional checks may be required before a change is made.

Deletion of information

You may ask for your personal information to be deleted or for your account to be closed. We will consider the request and delete information where we are permitted to do so. Deletion may not be immediate or complete where information is needed for security, dispute resolution, financial records, fraud prevention or another lawful purpose. Some records must be retained for a period required by law even after an account is closed.

Marketing preferences and withdrawn consent

You may withdraw consent to marketing at any time by using the unsubscribe option in a promotional message or by contacting support@drakecasino.click. Stopping marketing will not necessarily stop service, security or account-related communications that are needed to operate your account. If processing is based on consent, withdrawing consent will apply to future marketing activity, but it will not make earlier processing unlawful.

Security and policy updates

Reasonable administrative, technical and organisational measures may be used to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. No online service can guarantee complete security, so players should use a strong, unique password, keep login details private and contact support if they suspect unauthorised account activity.

This Privacy Policy may be updated when our services, practices or applicable requirements change. The latest version published on the website will describe current information-handling practices. Players should review this page from time to time, particularly before providing new information or using a new website feature.